FAQ
1. Where do you ship?
We currently ship only within the United States. International shipping is not available at this time.
2. How long does delivery take?
Orders are delivered within 7–12 business days, including processing and transit time.
3. How long does order processing take?
All orders are processed within 1–3 business days, excluding weekends and public holidays.
4. How much does shipping cost?
- Standard Shipping: $9.99
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Free Shipping: On orders of $100 or more
Shipping costs are clearly shown at checkout before payment. - Express Shipping ($19.99) (Transit Time: 5–9 business days)
5. Do you offer express shipping?
Yes, Express Shipping is available at checkout for an additional cost. Delivery times may vary depending on location and carrier.
6. Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
7. Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has shipped, changes or cancellations may not be possible.
8. What if my order is delayed?
While we do our best to meet delivery estimates, delays may occur due to weather, carrier issues, or high order volume. If your order is significantly delayed, feel free to contact our support team.
9. What is your return policy?
We accept returns in accordance with our Return & Refund Policy. Please visit our policy page for full details or contact support for assistance.
10. How can I contact customer support?
You can reach us at:
Phone: +16094186255
📧 Email: support@priyona.shop
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)